Apple’s official technical service, as well as authorized centres, They will no longer repair broken iPhones that have been reported lost or stolenas reported Macrumors. The portal has had access to an internal note that the Cupertino company sends to the Apple Store and authorized suppliers. In the note, the firm warns technical support professionals that if the internal repair system shows that a device has been marked as missing, they will not be able to accept the repair.
Apple so far refused to repair these disabled iPhones through the “Search” application. This application, remember, allows you to limit access to the device in case of loss or theft. It also displays an on-screen notice confirming that the terminal is no longer in the hands of the owner. However, many users do not perform this security measure. Therefore, support and repair centers can hardly know if the iPhone really belongs to the person taking it for repair, or if it is a lost or stolen mobile.
Now, and according to the aforementioned media, Apple will use the GSMA Device Registry. It is a global database that allows customers to mark their device as lost or stolen. The company seems to have implemented the API that allows checking smartphone information via IMEI in its two internal repair tools: MobileGenius or GSX. In this way, the employee will be able to see a warning (in case the iPhone is marked as lost or stolen) once he has entered the terminal data in one of the two systems and refused the repair.
No news on self-service iPhone repairs
Meanwhile, Apple continues to offer no self-service repair updates. This program, announced in November 2021, will allow the most advanced retail customers repair your iPhone 12 or iPhone 13 at home. The Cupertino company, in particular, will offer technical information and more than 200 original spare parts and tools that the user can purchase through a specific website.
Apple has confirmed that self-service repairs would be available in early 2022 in the United States. He also clarified that they would reach other markets later. Allowing, in the first place, to repair generally damaged components. Among them, the battery, the camera or the screen, and later, other modules of the iPhone. The company, however, has yet to confirm the release date.